About Us

Proud Member Of:

Concierge Provider

Who We Are

FTC Handyman, LLC was incorporated in Madison, WI in March of 2023 by founder John Olberding. John went to college for Biochemistry and worked in that field for 8 years prior to starting FTC Handyman, but has always had one foot in the construction and home repair trades through volunteering and helping out friends, family, or neighbors with their home repair needs. The company was born out of John’s passion for home repair and desire to offer excellent customer service in a field notorious for a low standard of professionalism, timeliness, and neatness. His vision was simple: if he could deliver clear communication, professionalism and common courtesy in a handyman business, he could do and share what he loved: fixing houses, helping people, and building respectful relationships.

How We Do Things

At FTC Handyman, we strive to offer an excellent experience at every turn - not just on how we complete the work, but how we respect our clients at each step of the process.

Respect for our clients is our #1 operating principle. This includes respect for their needs, their homes, and their time. We believe that by showing respect to our clients, they will respect us in turn, creating a mutually-beneficial relationship for years to come.

What you can expect from us:

  • We prioritize customer satisfaction.

  • We listen attentively to clients' needs and provide tailored solutions.

  • We approach every project with professionalism and courtesy.

  • We deliver quality craftsmanship.

  • We respect clients' homes and property by maintaining clean workspaces and protecting belongings.

  • We maintain prompt and professional communication.

  • We honor our commitments and deadlines through planning and efficient execution.

  • We constantly seek to enhance our skills and knowledge.

  • We aim to fix the underlying problem, not simply delay further issues.

  • We work with our clients to find the optimal solutions, and recommend what is best for them and their homes.

  • We build trust through integrity and transparency.

Our “No Mess, No Stress” Guarantee:

At Floor-to-Ceiling Handyman, we understand that having work done in your home or property can be disruptive and stressful. That's why respecting your space is one of our top priorities. We pledge to:

  • Use proper floor coverings and protective barriers to contain dust and debris.

  • Diligently clean up after every work day, leaving areas neat and tidy.

  • Carefully move and cover furniture to safeguard belongings.

  • Implement dust control measures like plastic sheeting for contained spaces.

  • Dispose of all construction materials properly off-site.

We take pride in maintaining clean, organized worksites at all times. You can expect your home or property to be in the same or better shape when we complete the job as when we started.

Pricing and Quoting

One way we serve and respect our clients is through transparent, up-front quoting.

It can be stressful entering into a project without knowing how much it will cost. That’s why we seek to streamline the quoting process as much as possible to ensure that their are no avoidable surprises or misunderstandings.

Please review the FAQs below to learn how we approach pricing.

  • It depends on the company or industry. Sometimes the 2 are used interchangeably. Usually, however, the 2 differ in terms of exactness. Estimates are typically approximate costs, whereas quotes are an exact number.

  • Both! We offer free phone estimates to get the process started, then offer exact quotes to our clients, and receive client approval on those quotes before beginning any work. This way, our clients know exactly what we will do and how much it will cost beforehand.

  • We happily offer free estimates based on client descriptions and pictures. These are typically “ball-park” numbers and help our clients decide if they want to proceed with their project.

    If the client likes the estimate, we may ask more questions or come to see the project before offering an exact quote. The work required to produce this quote would be incorporated into the final invoice.

    If the customer chooses not to move forward with the work, then they would be charged separately for any visits required to prepare the quote, usually at a rate of $175 (our minimum charge).

  • We carefully plan and anticipate the possible costs of a project when rendering a quote. As such, any complications or delays we failed to anticipate will be addressed at no additional cost to our clients. We promise to perform the work described at the cost quoted.

    There are a couple of rare exceptions:
    -For some projects, quotes may contain clearly-defined contingencies where the price may change. Even then, the customer will be made aware of the possibility ahead-of-time and be notified of any changes immediately.
    -When the client themselves asks for additional work during the project. Then the quote can be altered or a new quote made to address the additional request.

  • Yes. Any service requiring on-site work will cost, at a minimum, $175 plus any materials costs. The exact price would be quoted and approved prior to work being done.

  • Sometimes we cannot quote or even estimate a repair because the client does not know the exact issue. If we cannot help the client diagnose the issue remotely, we may have to come out in person to investigate. In such cases, the charge for that work would be incorporated into the quote for the repair work. If the customer chooses not to move forward with the work, then a diagnostic fee would be charged,, typically at our minimum fee of $175.

Handyman Services for Property Management & Real Estate Professionals

FTC Handyman happily serves not only homeowners, but property managers, real estate investors, and other professionals!

Here are some of the ways we serve the distinct needs of our professional clients:

  • Up-front and exact pricing: when you work within budgets, maximums, or require owner approval, you need a firm number. We provide it!

  • Timeliness: We book exact appointments, so you can pre-notify tenants without uncertainty or guessing.

  • Expediency: You need timely service to accommodate your turnovers, pre-sale items, or to keep your tenants happy. We will accommodate your needs and not book you out months in advance.

  • Versatility: If you have a 20-item list, give it to us! Even if we can only do the majority of the items, we will drastically reduce your time and frustration in calling a separate contractor for each item. We can handle a larger variety of work, so call us first!

  • Flexible Billing: while our policy is to typically require payment within 15 days of invoice receipt, we can discuss and accommodate PM companies with Net D payment schedules, up to Net 90! Just give us a call and we’ll work something out.

  • Licensed & Insured: If your owner or company has contractor requirements for insurance, tax compliance, or licensure, we fit the bill! Shoot us an email and we can provide our full vendor packet.

We’re excited to discuss being your new property maintenance and repair partner - contact us today to get the process started!